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FAQ

Below you will find some of the most frequently asked questions here at Snap Click Supply Co. (SCSC). If you do not find the answer for your question, click HERE to submit a support email. We will return your email in 24-48 business hours.

METHODS OF PAYMENTS

Q: What method of payments can I use on your site?

A: We accept Visa and Mastercard debit and credit cards. As of June 19th, we also now can accept PayPal as a regular payment method! 

REFUNDS

Q: If I purchase an item I already own, am I able to get a refund?

A: To complete a purchase on the site, you agree to the terms of use which stated that you had double checked to make sure you didn't already own an item. If you check this and then find out you already had an item, only store credit can be given if order numbers and/or dates can be given for both purchases. This only applies to sales on snapclicksupply.com. 

Q: Do you offer refunds or store credits once I download a file?

A: Once you have downloaded a purchased file, we are unable to offer a refund. If it is a duplicate purchase, a store credit can be given as stated above. Of course, if the file is corrupted (which sometimes happens), we will replace it or offer a refund.

SALES

Q: What time zone is SCSC using? 

A: SCSC is set to run on Pacific Time. Sales will end at 11:59 PM Pacific Time.

NEWSLETTER:

Q: Do you have a newsletter I can subscribe to for sales, announcements, etc.?

A: Yes, click HERE to sign up. We send out e-mails every Wednesday and Friday and occasionally on other days.

PRODUCTS & LICENSES

Q: Do you sell physical products?

A: Yes, Snap Click Supply Co. sells physical products HERE.

Q: Do you offer a commercial license?

A: Not all of our designers offer a commercial license. Please check in the product descriptions to see if a commercial license is offered. Click HERE to read our terms of use for more clarification on licenses.

DOWNLOADS & UNZIPPING

Q: How do I download my purchases?

A: When you complete your purchase, you will have the ability to immediately download your purchases directly from the confirmation screen. You will also receive an email with your download links at the email address you used when registering for your account.

Q: I did not receive the email with my download links. What should I do?

A: Check your spam or bulk folder. The sender's e-mail will be orders@snapclicksupply.com. Add this email address to your contacts to help prevent your download emails from being delivered to your spam folder.

If you have checked your spam folder and still do not have a download email, click HERE to submit a support email. We will return your email in approximately 24-48 business hours.

Q: How do I unzip a file?

A: Locate where you downloaded the zip file to. Most operating systems default to download into a "Downloads" folder. For Windows users, right click on the zip file and choose "extract all". Pick a place you would like your unzipped file to go to and click on "extract". For a step-by-step video with instructions on how to extract a file in Windows click HERE.

For a Mac, double click on the zip folder or right click and choose extract.

Q: What if my computer is unable to unzip a folder?

Your file may have become corrupt during the download process. Delete the file you have downloaded and download again to a new/different folder. You can then try using Zipeg, a free unzipping utlitiy that can be used on PCs and Macs. You can download it for free at www.zipeg.com. If following those steps does not work, please click HERE to submit a support e-mail. 

Q: My computer crashed and I lost all of my digital scrapbooking kits. Can I re-download my purchases?

A: Yes, you can re-download your purchases. Each kit you purchase can be downloaded up to 5 times and the download links will expire after 30 days from purchase. If you've lost your files after that time has passed, click HERE to submit a support email, and we'll help you get the files you've lost.

FILE FORMATS & PHOTOSHOP

Q: How do I know if these kits are compatible with my computer and/or software that I am using?

A: Each product has a detailed description that includes the file formats that the product comes in. Frequent file formats found in our kits are JPEG, PNG, ABR and PSD. Check the help manual for your computer and/or software to make sure that these file formats are compatible.

Q: What program do you recommend for digital scrapbooking?

A: We recommend Photoshop Elements or Photoshop. All of the file formats on our website are compatible with these two programs. You can download a 30-day trial of Photoshop Elements HERE, and you can download a 30-day trial of Photoshop HERE.

LEARNING PHOTOSHOP:

Q: I am interested in learning how to scrapbook digitally. Do you have any recommendations on the best place to learn?

A: We recommend the classes at our sister site, JessicaSprague.com. Jessica has a curriculum designed to help you learn digital scrapbooking as well as photo editing and organizing.

PRINTING:

Q: How do I print a 12x12 digital scrapbook layout?

A: Save your scrapbook page at a JPEG at a resolution of 300ppi. You can then upload it to a number of places that have the ability to print 12x12 layouts including Scrapping Simply, as well as Costco and Sam's Club and office supply stores. You can also print your layout at home if you have a wide format printer.

Q: Can I buy your paper packs and print them on my home printer?

A: You can print your papers at home if you have a wide format printer that has the ability to print 12x12 documents. If you have a regular printer that only prints 8.5x11, you can resize the papers in Photoshop to be 8x8 or 6x6. You must keep the square proportions or the artwork on the patterned papers will become distorted.

Q: What paper do I use to print the pages I create or papers and elements I purchase on your site?

A: We recommend using ultra premium presentation paper. This can be found at your local office supply store or on one of our favorite paper sites, Red River Paper. Do not use regular cardstock. Cardstock tends to soak up the ink and it results in a print that isn't as crisp.

 

 


 

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